Voicemail has been a tremendous help in managing missed calls.  But have you sometimes been irritated by the garbled messages left by your callers?

Email has made communication very much easier, and also a lot less formal. Still, there are some basic guidelines you should try to keep to.

Many offices these days have a voice mail system so that callers can leave a message if you’re not at your desk. But what do callers hear when they reach your voice mail?

In normal communication, we try to speak using well-structured sentences. We organise our thoughts simply and systematically so that it is easy for our listeners to understand us.

The same applies to business communication. Put your points across in a clear and logical way.  Avoid jargon whenever possible.

There will be occasions where we need to convey bad news to colleagues or business associates. Do you know how to do it tactfully?